Managing People

One ‘difficult’ person can disrupt a whole team.
Organisations have to be designed, not just allowed to evolve.

Our speciality is sorting out difficult situations, from particular employees who are causing you grief to radical reorganisation. We help you to manage the people you employ - from managers right through to service and kitchen staff. We have a good record in avoiding costly industrial tribunals.

Our activities with you will involve looking at some or all of the following issues:

  • Managing Managers
  • Managing ‘Difficult’ People Situations
  • Operational Planning
  • Management Structure
  • Human Resources Processes
  • Manpower Planning Studies - wage level reviews
  • Management Training
  • Management Development
  • Setting & Reviewing Objectives
  • Customer Service Ethos
  • Recruitment

Case Studies

Here are some examples of how we have helped others who might be in a similar position to yourself:

Town Centre Hotel

Family owned 55 room 3 star hotel in Norfolk.

Key issues: A non-responsive and de-motivated management team were running a hotel with very poor profitability and stagnant sales. The hotel owner was very frustrated that the hotel was ‘going nowhere’. The management weren't listening to him and the hotel was losing customers and money.

Main work done and achievements:
  1. We shadowed the management for a short while, establishing what the differences were between the staff, the management and the owners
  2. We agreed with everyone a set of objectives - where we were going and what we wanted to achieve in terms of management and profitability
  3. We persuaded everyone to ‘take ownership’ of the overall joint objectives, and everyone supported the key drive areas
  4. Individuals were given targets that they ‘bought into’
  5. We oversaw the management of the hotel for a few months, ensuring that the objectives were worked on and that the targets were achieved
  6. When we left, the hotel was a ‘different place’, with a few new faces, but it was working and profitable

“Well, you've done what I asked you to do!”

– Hotel owner

Market Town Hotel

Family run 32 room 3 star hotel in Wales.

Key issues: The hotel was losing a huge amount of money and the owner was convinced that the staff were ‘all bad’ and that that was the reason for the hotel's poor performance.

Main work done and achievements:
  1. After meeting the key staff, we established that the main issue was not the staff but a total lack of communication between the hotel's management and the staff. There was no involvement and no motivation.
  2. Working with the existing management, we restructured the reporting lines and put in place regular meetings
  3. Individuals were told what was expected of them and they were given objectives
  4. We set up ‘working groups’ that each contained staff at all levels, to work on the areas of concern
  5. The hotel's sales and profitability began to improve and it became a better place to work in. The owner survived the recession and managed to sell the hotel after that

“I consider our project with The Bowden Group to have been a complete success, and you can quote me on that”

– David Gosden - private owner of two hotels

Contact

For an informal and FREE initial discussion, call me on 01628 487613 or 07831 407984, email me at davidhunter@bowdengroup.co.uk

or complete this short form and we will call you back to discuss your needs.

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If you are just starting out on a new venture maybe you would like to visit:
www. Hospitality Start Up .co.uk